CompTIA 220-702 Exam Dumps
Questions & Answers for CompTIA 220-702
Question #1 - Topic 1
Which of the following is a common location of the CMOS battery in a laptop?
A. Under the keyboard
B. Behind the removable hard drive
C. Under the removable CD drive
D. Behind the laptop battery
Question #2 - Topic 1
A technician is troubleshooting a monitor displaying a blank screen and the power indicator
light is on. Which of the following should the technician do next?
A. Test the computer with a known-good monitor.
B. Check if the monitor is still covered under the manufacturer’s warranty.
C. Replace the monitor’s power cord with a known-good power cord.
D. Swap out the computer’s video card.
Question #3 - Topic 1
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is
running slower than normal. Which of the following is the FIRST action that Karen, a
technician, should take?
A. Run chkdsk.
B. Run an antivirus program.
C. Replace the faulty mouse.
D. Remove any recently added hardware.
Question #4 - Topic 1
Which of the following contains the user profile directory for Microsoft Windows 2000 and
XP?
A. Users
B. My Documents
C. Documents and Settings
D. Application Data
Question #5 - Topic 1
Which of the following command line utilities allows a technician to create a new directory?
A. RD
B. CD
C. DIR
D. MD
Question #6 - Topic 1
Which of the following command line tools can be used to display the default gateway, IP
address, and DNS servers currently being used by a host?
A. TRACERT
B. IPCONFIG /ALL
C. NSLOOKUP
D. PING -T
Question #7 - Topic 1
Which of the following is the BEST procedure to perform if random keys are intermittently
not functioning on a laptop's keyboard?
A. Adjust the typematic rate.
B. Remove the non-functioning keys and clean with contact cleaner.
C. Replace the keyboard.
D. Replace non-functioning keys with known-good keys.
Question #8 - Topic 1
Which of the following is the default system directory for Windows 2000?
A. C:\WINDOWS
B. C:\WINNT
C. C:\
D. C:\SYSTEM
Question #9 - Topic 1
A technician is renaming files on a PC from a command prompt and is currently in the root
of drive C:. Which of the following commands should the technician use to move to a
different directory?
A. CD
B. DIR
C. MD
D. RD
Question #10 - Topic 1
Which of the following is the access level of a user that belongs to both the Administrators
and Users groups?
A. User
B. Administrator
C. Power User
D. Remote Desktop User
Question #11 - Topic 1
A technician has lost a necessary jumper for a new hard drive that must be installed
immediately. Which of the following is the BEST solution?
A. Use a jumper from the motherboard where the new drive is going to be installed.
B. Use a jumper from a hard drive that is no longer functioning.
C. Contact the manufacturer of the new hard drive and have a replacement jumper shipped immediately.
D. The new hard drive must be replaced.
Question #12 - Topic 1
A customer reports to Karen, a technician, that a PCs video card has recently been
upgraded and the computer reboots randomly. The last few restarts have happened during
movie playback, playing a video game, and video editing. Which of the following is the
MOST likely source of this issue?
A. The card is not compatible with the hardware of the machine.
B. The graphic driver for the card is corrupt.
C. The video card requires additional power.
D. The software the user is running is incompatible for the video card.
Question #13 - Topic 1
Which of the following files are required to start Windows XP boot process?
A. Ntldr, boot.ini and ntdetect.com
B. IO.sys, boot.ini and ntboot.sys
C. IO.sys, Msdos.sys and boot.sys
D. Config.sys, msconfig.sys and boot.ini
Question #14 - Topic 1
A technician is testing a power supply for correct output voltages at the HDD power
connector. Which of the following voltages should the technician expect for a correctly
working power supply?
A. 6V
B. 9V
C. 12V
D. 24V
Question #15 - Topic 1
After visiting the Windows Update website on a Windows 2000 computer and installing all
updates, a user reports that they are unable to select any resolution above 640X480 with
sixteen colors. Which of the following procedures should the technician complete FIRST?
A. Increase the amount of shared video memory in the BIOS settings.
B. Reinstall device drivers for the video card from the manufacturer’s website.
C. Set Hardware Acceleration for the video card to full in the advanced area of Display Settings.
D. Uninstall the Windows Service Pack that had been installed most recently.
Question #16 - Topic 1
A technician receives an error message inaccessible boot device on their monitor. Which
of the following components is causing the issue?
A. Hard disk drive failure
B. NTLDR file is missing
C. BIOS is corrupted
D. System board failure
Question #17 - Topic 1
When Bob, a technician, powers up a desktop PC, the unit will repeat three short beeps
and will not POST. Which of the following is MOST likely the problem?
A. The memory is failing.
B. The CPU is overheating.
C. The hard drive is not attached properly.
D. The operating system is not installed.
Question #18 - Topic 1
Which of the following utilities, in Windows, can be configured to perform automatic disk
defragmentation?
A. Task Scheduler
B. Disk Defragmenter Tool
C. Task Manager
D. Disk Manager
Question #19 - Topic 1
A user states that the laser printer is leaving a black line on all pages being printed. Which
of the following is the MOST likely cause and solution for this issue?
A. Faulty driver; reinstall or update driver.
B. Bad fuser; place service call to printer manufacturer.
C. Excess toner on drum; perform maintenance (e.g. clean drum surface).
D. Deteriorating rollers and worn brushes; replace rollers and brushes.
Question #20 - Topic 1
After receiving a message at startup stating that One or more services failed to load at
startup, which of the following Windows utilities would a technician use to diagnose the
issue?
A. Event Viewer
B. System Information
C. Scandisk
D. Dr. Watson
Question #21 - Topic 1
Which of the following will MOST likely happen if a laser printer displays ‘15% fuser
remaining’?
A. The printer will print according to specification.
B. The printer will stop printing immediately.
C. The printer will take longer to print.
D. The printer will print blank sheets of paper.
Question #22 - Topic 1
Which of the following is the default location for user account files in Windows Vista?
A. C:\windows\System32
B. C:\users\public
C. C:\users
D. C:\documents and settings
Question #23 - Topic 1
Which of the following is a reason why Bob, a technician, should install case fans in the
front of a computer case?
A. It forces hot air out of the PC.
B. The fan is easier to remove and clean.
C. It forces cooler air into the power supply quickly.
D. It forces cooler air across the motherboard.
Question #24 - Topic 1
A client reports that the cursor on their laptop moves to one corner of the screen and stays
there when they try to use the keyboard joystick. Which of the following components will
MOST likely need to be replaced to resolve the issue?
A. Touchpad
B. Motherboard
C. Keyboard
D. External pointing device
Question #25 - Topic 1
A system powers on, begins POST, displays the BIOS version information and then hangs
with the error message Error loading operating system. Which of the following is MOST
likely the cause of this issue?
A. A virus has infected the system
B. Corrupted BOOT.INI file
C. Corrupt MBR
D. Boot sector corruption
Question #26 - Topic 1
A user is attempting to access files shared on a remote computer. The file share
permissions allow the user to have full control; however, the NTFS permissions allow the
user to have read access. Which of the following is the users resulting access level for the
remotely shared directory?
A. Modify
B. Full control
C. Write
D. Read
Question #27 - Topic 1
Which of the following is the proper order for powering off and on network components?
A. Computer> cable modem > router
B. Cable modem> router> computer
C. Cable modem> computer> router
D. Router> cable modem> computer
Question #28 - Topic 1
A technician has installed a secondary hard drive for a computer. However, the hard drive
is not appearing under My Computer. The disk is receiving power, and appeared on the
POST when Windows started. Which of the following Windows utilities would help
configure the new hard disk?
A. Disk Management
B. Services and Applications
C. Removable Storage
D. Device Manager
Question #29 - Topic 1
A technician needs to ping a clients machine that the technician is working on, to ensure
that the network card is functioning correctly. Which of the following IP addresses should
be used?
A. 10.76.0.1
B. 127.0.0.1
C. 192.168.0.1
D. 255.255.255.0
Question #30 - Topic 1
A user is reporting that they are getting pop-ups while they are not actively browsing the
Internet. Which of the following would BEST resolve this issue?
A. Antivirus
B. Firewall
C. Anti-spyware
D. Pop-up blocker
Question #31 - Topic 1
A technician notices that the WAP keeps getting a different IP address after it is restarted.
Which of the following is the FIRST step to take to ensure the IP address assigned does
not change?
A. Enable MAC filtering
B. Disable SSID broadcast on the WAP
C. DNS needs to be disabled
D. DHCP needs to be disabled
Question #32 - Topic 1
A company uses an application that creates temp files that need to be backed up on a daily
basis. A test restore fails to restore the temp files. In checking the backup catalog, Karen, a
technician, discovers that the temp files are not being backed up. Which of the following is
the MOST likely reason?
A. To backup temp files, the /T switch must be used.
B. NTBACKUP does not backup temp files by default.
C. The NTBACKUP utility cannot backup temp files.
D. NTBACKUP is not running under the correct credentials.
Question #33 - Topic 1
A technician plugs a USB device into the computer. The system tray displays a message
that reports the device is installed, but may not work properly. Which of the following is the
MOST likely cause of the message?
A. The device needs a firmware update.
B. The device needs an updated driver installed.
C. The plugged in device is too slow for the USB port speed.
D. The device is incompatible with the installed version of Windows.
Question #34 - Topic 1
A technician suspects the AC voltage into a PC power supply is bad. Which of the following
tools would MOST likely be used to confirm the diagnosis?
A. Multimeter
B. Oscilloscope
C. Cable tester
D. Power supply tester
Question #35 - Topic 1
A PC is powered on and begins POST. The PC takes a long time when scanning for drives.
The BIOS reports no hard drive can be found but the CD-ROM is identified. The technician
knows that there are two hard drives on the primary EIDE controller and a CD-ROM on the
secondary EIDE controller. Which of the following is the MOST likely cause of the problem?
A. Both hard drives have the master jumper in place.
B. One hard drive is set as master and the other slave.
C. The hard drive data cable is reversed.
D. Both hard drives have the cable select jumper in place.
Question #36 - Topic 1
Which of the following commands will make exact duplicates of files and directory trees?
A. TREE
B. COPY
C. XCOPY
D. DISKCOPY
Question #37 - Topic 1
Bob, a support technician, is trying to locate a particular registry key using REGEDIT.EXE,
on a Windows 2000 PC. Which of the following is the BEST method of doing this?
A. Use the import function from the File menu.
B. Use the find function in the Edit menu.
C. Use the display binary data function in the View menu.
D. Navigate through the registry sub-trees.
Question #38 - Topic 1
A user reports it takes a long time to load all applications and the hard drive LED is
showing constant activity. Which of the following is MOST likely the issue?
A. The processor is faulty.
B. The file system is fragmented.
C. The modem drivers are corrupt.
D. The power supply is faulty.
Question #39 - Topic 1
A user can receive email but cannot send email with the email client software. Which of the
following protocols is incorrectly configured?
A. FTP
B. SMTP
C. POP
D. SNMP
Question #40 - Topic 1
During the startup of a Windows XP Professional workstation, a message appears stating a
service failed to start. Which of the following administrative areas will show what service
failed?
A. Registry utility
B. MSCONFIG utility
C. Control Panel
D. Event Viewer
Question #41 - Topic 1
Which of the following utilities would a technician use to prevent a service from starting
during system startup?
A. Event Viewer
B. System File Checker
C. MSCONFIG
D. Task Manager
Question #42 - Topic 1
A Windows workstation is taking an excessive amount of time to load the desktop after
login. Which of the following could be causing the issue?
A. BIOS on the system board needs to be updated.
B. The power supply is providing insufficient wattage.
C. The incorrect video drivers are installed on the computer.
D. Too many startup applications are running.
Question #43 - Topic 1
A client purchased a new internal hard drive to act as a second drive on a legacy machine.
When the client attempts to install the drive, the cable connector on the new drive is not
compatible with the available IDE cables. It is determined that the client has purchased a
SATA hard drive. Which of the following would the technician recommend as the BEST
solution to this situation?
A. Have the client purchase a SATA compatible system board.
B. Have the client purchase a SATA to IDE conversion kit.
C. Have the client return the drive and purchase an IDE compatible drive.
D. Have the client purchase a SCSI to SATA conversion kit.
Question #44 - Topic 1
Which of the following can cause a ribbon on an impact printer to tear?
A. The fuser
B. The toner cartridge
C. The platen
D. The printhead
Question #45 - Topic 1
A user has recently added a second IDE CD-RW drive to a machine in addition to the
primary DVD-ROM drive. The drive opens and closes; however, they do not see it show up
in Windows. Which of the following is the MOST likely cause?
A. The drive jumper settings are incorrect.
B. The drive is not receiving power from PSU.
C. Windows only supports one optical drive.
D. The user connected the drive with a SATA cable.
Question #46 - Topic 1
Which of the following should the technician do FIRST when removing a paper jam?
A. Open all the doors in the printer.
B. Clear the print queue.
C. Turn the printer off.
D. Take the printer offline.
Question #47 - Topic 1
A technician has installed Windows Vista Ultimate and is setting up the Media Center.
When the technician goes to watch TV, Media Center displays an error of no TV tuner
installed. The TV tuner is installed with the correct drivers. Which of the following is the
solution to the problem?
A. TV tuner codec was not installed.
B. Not enough RAM to support the TV tuner.
C. Motherboard is faulty.
D. Video card drivers are not installed.
Question #48 - Topic 1
Which of the following CPUs would fit into an AM2 socket?
A. Celeron
B. Athlon
C. Core Duo
D. Itanium
Question #49 - Topic 1
When setting security permissions on a folder, which of the following properties apply?
A. Guest users are allowed changed permissions.
B. All sub-folders inherit the most restrictive permissions within the folder.
C. All sub-folders within that folder are given a password.
D. By default, read permissions are denied on all files within the folder.
Question #50 - Topic 1
Which of the following describes a computer in which the HDD LED is lit, but the mouse
does not respond and the computer is unresponsive?
A. The computer has locked up
B. Windows Update is running
C. The computer is in Safe Mode
D. The reset button is stuck
Question #51 - Topic 1
A customer reports that error messages occasionally appear and quickly disappear. Which
of the following is the BEST place for a technician to begin troubleshooting this issue?
A. Run a System Restore
B. Check Device Manager
C. Check the Event Logs
D. Check the System Information
Question #52 - Topic 1
A user states that the wireless router keeps rebooting while the power to the other
equipment stays on. Which of the following should the technician perform to prevent users
from rebooting the router?
A. Change the default administrator password
B. Change the IP range of the wireless network
C. Hide the SSID
D. Disable WEP
Question #53 - Topic 1
A laptop has a non-functioning keyboard. After the keyboard was replaced with a known
good one, the technician finds that the keyboard still is not functioning. Which of the
following steps should the technician take NEXT?
A. Replace the motherboard.
B. Check all connections.
C. Replace the USB controller.
D. Check the PS/2 connector.
Question #54 - Topic 1
A technician discovers that RAM modules are overheating. Which of following is best
practice in this situation?
A. Install heatsinks on the RAM modules.
B. Install additional CPU fans.
C. Replace the RAM slots.
D. Install a heatsink on the chipset driver.
Question #55 - Topic 1
A technician is troubleshooting a WLAN card in a laptop. The wireless infrastructure is
802.11g. The WLAN card is showing connected at 11Mbps. Which of the following would
be the BEST reason why the WLAN card is performing at that speed?
A. The WLAN card is 802.11g.
B. The WLAN card is 802.11b.
C. The WLAN card is 802.11n.
D. The WLAN card is 802.11a.
Question #56 - Topic 1
Which of the following commands would be used to move the working directory from C:\ to
C:\Windows?
A. CD
B. RD
C. MD
D. SFC
Question #57 - Topic 1
Which of the following is the correct path a technician could follow to find the Services
Snap-in console inside of Windows?
A. Start > Settings > Control Panel > Administrative Tools
B. Start > Settings > Control Panel > Add or Remove Programs
C. Start > Settings > Control Panel > System
D. Start > Settings > Control Panel > Scheduled Tasks
Question #58 - Topic 1
Which of the following are encrypted protocols? (Select TWO).
A. TELNET
B. SSH
C. POP3
D. FTP
E. HTTPS
Question #59 - Topic 1
A user needs assistance in troubleshooting a printing problem. The print job seems to
process correctly at the workstation but never comes out of the printer. Which of the
following should a technician recommend?
A. Restart the print job in the print queue.
B. Print a test page from the printer properties.
C. Run the Add Printer Wizard.
D. Restart the print spooler service.
Question #60 - Topic 1
A technician replaced a floppy drive and now the front indicator light is consistently
illuminated. Which of the following is the cause for this?
A. It is a feature of new floppy drives.
B. The data cable was put on backwards.
C. A disk is being read by the floppy drive.
D. The new floppy drive is defective.
Question #61 - Topic 1
Which of the following below would BEST optimize Windows XP startup?
A. Remove any unnecessary applications that start with Windows.
B. Remove device drivers for unused peripherals.
C. Disable the computer’s memory check in BIOS.
D. Configure ScanDisk to run at startup.
Question #62 - Topic 1
Which of the following network modifications should be implemented to extend the wireless
network range and allow out-of-range users to share the Internet connection?
A. Create a new VLAN for the out-of-range users.
B. Add a wireless access point for the out-of-range users.
C. Upgrade the out-of-range users’ SSID searching software.
D. Enable network sharing on the users’ computers that are within range.
Question #63 - Topic 1
A technician is dispatched to a malware infected system. Upon arrival, the technician
notices the malwares pop-up on the screen. Which of the following boot methods would
the technician utilize?
A. Reboot in Safe Mode
B. Reboot in Recovery Console
C. Reboot in Last Known Good Configuration
D. Reboot in System Debug Mode
Question #64 - Topic 1
A user states that their work PC has become infected with a virus. Which of the following
should the technician do FIRST?
A. Perform an antivirus program scan
B. Boot the machine into Safe Mode
C. Remove the machine from the network
D. Check for system security patches
Question #65 - Topic 1
In which of the following locations will a technician start and stop the print spooler?
A. Click Start, select run and type Services.msc
B. Click Start, select run and type gpedit.msc
C. Click Start, select run and type regedit
D. Click Start, Settings, Printers and Faxes
Question #66 - Topic 1
Which of the following will allow a technician to extend a partition?
A. Set the drive up as basic
B. Format the drive to FAT32
C. Install a second hard drive
D. Set the drive as dynamic
Question #67 - Topic 1
A technician is dispatched to a system that will not go beyond the Windows XP splash
screen. Which of the following, after restart, would allow the technician to load Windows
XP?
A. Press F6, select Last Known Good Configuration, login
B. Press F8, select Debug mode, login
C. Press F8, select Last Known Good Configuration, login
D. Press F6, select Debug mode, login
Question #68 - Topic 1
Windows 7 has notified a user that it has blocked access to the following address in
Internet Explorer: ftp://ftp.microsoft.com:21. Which of the following Windows features
should the technician check to ensure that there is not an explicit rule disallowing access to
this location?
A. Windows Bitlocker
B. Windows BranchCache
C. Windows User Account Control
D. Windows Firewall
Question #69 - Topic 1
A technician is upgrading an internal IDE drive in a laptop. Which of the following HDD
types is the technician MOST likely using?
A. PATA
B. SATA
C. Solid state
D. RAID
Question #70 - Topic 1
A technician turns on a PC and before the computer boots up, the technician is prompted
for a password. The technician does not know the password. Which of the following can the
technician do to allow access to the PC? (Select TWO).
A. Set the clear password jumper on the motherboard.
B. Enter the BIOS setup and select the clear password setting.
C. Remove the power cord from the power supply and then plug it back in.
D. Power cycle the PC.
E. Remove the CMOS battery for 15 minutes.
Question #71 - Topic 1
A technician has just completed a CPU upgrade on a motherboard. Which of the following
will MOST likely cause the PC not to boot?
A. The technician used generic thermal paste.
B. The processor had pins broken during installation.
C. The memory is incompatible with the new CPU.
D. An incorrect fan size was installed on the heatsink.
Question #72 - Topic 1
Which of the following commands will make a new directory?
A. cd
B. md
C. dir
D. rd
Question #73 - Topic 1
A technician installed a new motherboard in a workstation. Which of the following describes
the BEST steps for a proper installation?
A. Install the OS, the application software and then hardware drivers.
B. Install the chipset driver, the OS and then the hardware drivers.
C. Install the hardware drivers, the chipset driver and then the OS.
D. Install the OS, the chipset driver and then the hardware drivers.
Question #74 - Topic 1
A user is unable to print to the network printer. A print job appears in their print queue and
cannot be deleted. The user has the correct permissions to modify and delete print jobs. All
other users are able to print to the network printer. Which of the following procedures
should the technician try FIRST?
A. Cycle the power on the network printer.
B. Verify the network cable is connected to the printer.
C. Reinstall the printer driver.
D. Restart the print spooler service.
Question #75 - Topic 1
Which of the following tools can be used prior to installing Windows Vista to find hardware
compatibility issues?
A. Upgrade Advisor
B. Window Aero
C. Task Manager
D. Device Manager
Question #76 - Topic 1
When applying thermal compound to the top of a CPU, apply a:
A. thick layer, making sure to cover the sides of the CPU.
B. very thin layer, making sure to cover the CPU.
C. little bit on the tip of a brush, making sure to cover the top and sides of the CPU.
D. small amount in the center of the CPU.
Question #77 - Topic 1
A customer reports that a networked printer is not printing documents. The technician
successfully pings the printers IP address. Which of the following could be the problem?
(Select TWO).
A. The network cable is unplugged.
B. The printer is low on toner.
C. The gateway address on the printer is incorrect.
D. The printer is out of paper.
E. The spooler is not functioning.
Question #78 - Topic 1
Which of the following commands would launch the Windows utility that stops the print
spooler?
A. gpedit.msc
B. MSCONFIG
C. services.msc
D. fsutil
Question #79 - Topic 1
A laptop operates on battery power when connected with an AC adapter. Once the battery
discharges, the computer turns off and will not turn back on. Which of the following are the
MOST likely causes of the laptop issue? (Select TWO).
A. The LCD monitor’s power inverter does not function properly.
B. The operating system’s power settings prevent the battery from charging.
C. The battery is not compatible with the laptop.
D. The internal power connection on the motherboard is faulty.
E. The power adapter is not working.
Question #80 - Topic 1
Which of the following tools is BEST used to measure voltage and amperage from a power
source?
A. Loopback Plug
B. Multimeter
C. Power Supply Tester
D. Extension Magnet
Question #81 - Topic 1
A user is running defrag on a computer and the power goes out. When power is restored,
which of the following is the BEST action to perform?
A. Perform a disk cleanup
B. Check Event Viewer for errors
C. Turn the computer on and run chkdsk /r
D. Run defrag
Question #82 - Topic 1
A technician installed a new wireless access point on an existing small office home office
(SOHO) network with a selective security option enabled. All wireless computers connect to
the new network except one computer that cannot connect to the wireless network. Which
of the following is the cause?
A. The network uses MAC filtering.
B. The network uses WEP.
C. The network uses SSID broadcast.
D. The network uses WPA.
Question #83 - Topic 1
A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed.
After further investigation, the technician realizes that there is not any DVD-ROM or CD-
ROM available under the My Computer utility. Which of the following system utilities would
MOST likely be used to identify and resolve this issue?
A. Task Manager
B. Device Manager
C. DEFRAG
D. Event Viewer
Question #84 - Topic 1
When replacing a laptop keyboard, the FIRST thing that Bob, a technician, should do is
remove:
A. the battery.
B. the memory cover and memory sticks giving access to the screws holding the keyboard in place.
C. the top bezel covering the screws holding the keyboard in place.
D. the AC power.
Question #85 - Topic 1
Two users share the same Windows 7 computer. The first user creates a document
intended to be used by both users, and then logs off. The second user logs on and types
the name of the document in the Start menu, but the document is not found. Which of the
following is the problem?
A. The document is set to hidden.
B. The document is locked.
C. The document was saved as a system document.
D. The document is owned by the first user.
Question #86 - Topic 1
Mike, a technician, is replacing a wireless router on an existing small office home office
(SOHO) network. The SSID, WPA and DHCP information has been correctly added. Which
of the following must also be addressed?
A. The administrative password needs to be changed.
B. The TKIP option needs to be enabled.
C. The WEP key needs to be changed.
D. Wireless access points need to be added.
Question #87 - Topic 1
Which of the following does an out-of-memory error indicate on a printer?
A. A faulty memory module in the printer.
B. A postscript print job has been sent to the printer.
C. A large print job has been sent to the printer.
D. The printer firmware needs to be updated.
Question #88 - Topic 1
When troubleshooting an 802.11g network. Which of the following can interfere with the
network?
A. 2.4 GHz cordless phone
B. 900 MHz cordless phone
C. Bluetooth headset
D. Bluetooth printer
Question #89 - Topic 1
A user reports that every time they start up their computer it stops with a bluescreen error.
Which of the following methods will give an alternate method of trying to start up a
Windows computer?
A. Press the F4 key during start up.
B. Hold down the left Shift key during start up.
C. Press the F2 key during start up.
D. Press the F8 key during start up.
Question #90 - Topic 1
Which of the following groups should a user be added to for the ability to restore files,
without granting any ownership privileges?
A. Remote Desktop Users
B. Power Users
C. Administrators
D. Backup Operators
Question #91 - Topic 1
A customer, Karen, moved a personal computer from one room to another. The computer's
power LED is on, but the display's screen indicates no signal is available. Which of the
following are correct? (Select TWO).
A. The monitor cable is not fully attached to the PC.
B. The display adapter's drivers need to be reinstalled.
C. There are two video cards and the cable is attached to the disabled one.
D. Resolution is set too high in display settings.
E. The operating system is corrupted.
Question #92 - Topic 1
When replacing a laptop’s hard drive, which of the following may need to be updated?
A. The CD drive
B. The network drivers
C. The system OS
D. The system BIOS
Question #93 - Topic 1
A home user wants to setup a wireless network. Which of the following would be the MOST
important consideration?
A. Operating system type of the connected PCs
B. Location of the wireless router
C. Number of PCs that will access the network
D. Number of available Ethernet ports on the router
Question #94 - Topic 1
A user states that the inkjet printer is printing streaks on documents. Which of the following
would resolve the issue?
A. Use the printer’s clean option.
B. Replace the printer data cable.
C. Print the demo page from the printer.
D. Reinstall the drivers.
Question #95 - Topic 1
Multiple users have reported not being able to print to a network printer. Which of the
following commands will test the network connectivity status of the printer?
A. rsync
B. netstat
C. ping
D. ipconfig
Question #96 - Topic 1
A PC administrator is trying to implement BitLocker full disk encryption but the PC reports
that a security module is not found. Which of the following should the administrator do to
correct this?
A. Enable the BIOS password
B. Turn UAC off
C. Create a separate partition with EFS
D. Enable TPM in the BIOS
Question #97 - Topic 1
Which of the following switches for the FORMAT command line utility allows Bob, a
technician, to format a floppy disk the FASTEST?
A. /c
B. /q
C. /x
D. /v
Question #98 - Topic 1
A user copied files from a CD and now the files can only be opened as read-only. Which of
the following utilities can be used to allow the user the ability to edit the files?
A. EDIT
B. CHMOD
C. ATTRIB
D. CONVERT
Question #99 - Topic 1
A system administrator has disabled USB ports after experiencing several virus outbreaks.
A user needs to transfer several extremely large work related files from their home desktop
computer to their work desktop computer. Which of the following will allow the user to
transfer the needed files?
A. An IEEE-1394 device
B. A NIC device
C. An IrDA device
D. A FDD device
Question #100 - Topic 1
A user states that their web browser was recently updated and continuously crashes.
Which of the following could the technician use to gather more information about the issue?
A. NTBACKUP log
B. Advanced tab in the System applet in Control Panel
C. Event Log
D. Internet Options applet in Control Panel
C
Topic 2, Volume B
Topic 2, Volume B
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